Privacy Policy

ec99Your information is completely safe and private at -

How your personal data is collected, where it is stored, and how it is kept secure — it is all covered on this page. ec99 always treats your privacy as its highest priority.

Last Updated: January 2026
Language: Bengali
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Important notice: By using the ec99 platform, you are considered to have read and accepted this Privacy Policy. For any questions, please reach out to our support team.
1. Introduction

Ec99 is a trusted online gaming platform built for Bangladeshi players. We believe your privacy is a fundamental right, not an optional extra. This Privacy Policy ("Policy") explains how ec99 handles your personal information — from collection and storage through to deletion.

This policy applies to the ec99.onl website and mobile application. "We" and "ec99" refer to this platform, while "you" refers to any registered or unregistered user.

Our privacy policy is built to the highest international standards. We respect GDPR and applicable data protection laws. Your trust in ec99 is our greatest asset, and we make no compromises when it comes to protecting your privacy.

2. Information We Collect

Ec99 only collects information that is strictly necessary to provide our services. We never ask for data we do not need. Below is a breakdown of the types of information we collect:

Data Type Example When it is collected
Identity Information Name, date of birth, national ID number During Registration & KYC Verification
Contact Information Email address, phone number When creating an account
Financial information Payment methods, transaction history During Deposits & Withdrawals
Device Information IP address, browser, operating system Automatically at every login
Gaming activity Game history, bet amounts, wins and losses While playing games
What we do not collect: Your full payment card number, CVV, or PIN is never stored on ec99's servers.
3. Use of Information

Data collected is used solely for specific purposes. ec99 never uses your information for unrelated activities. The reasons we use your data:

  • Account management: To create, verify, and maintain your account.
  • Transaction Processing: To ensure deposits and withdrawals are processed securely.
  • Customer Service: To resolve any issues or questions you may have.
  • Security Assurance: To prevent fraud, money laundering, and misuse.
  • Legal obligations: To meet the requirements of the licensing authority.
  • Service Improvement: For statistical analysis to improve the user experience.
  • Promotional Communications: To send you offers and updates only with your consent.
Marketing Communications: You can opt out of promotional emails or SMS at any time. This can be changed easily from your account settings.
4. Storage & Security

Ec99 uses industry-leading technology to protect your data. Our servers are secured with multiple layers of protection and are subject to regular third-party audits.

256-Bit SSL Encryption: All data transmitted between your browser and our servers travels through encrypted channels.
Secure Data Center: Data is stored in ISO-certified data centers with 24/7 monitoring.
Restricted Access: Only authorized personnel can access your data, and this access is governed by strict internal controls.
Regular Backups: Encrypted backups are maintained regularly to ensure data security.

Your data may be retained for up to 5 years after account closure for legal purposes, after which it is deleted using secure methods.

5. Sharing Information with Third Parties

Ec99 never sells your personal data. In limited circumstances, however, information may be shared with trusted partners to deliver our services:

  • Payment Processors: Financial information is shared with bKash, Nagad, and similar providers as needed to process deposits and withdrawals.
  • KYC service: With licensed verification agencies for identity verification.
  • Regulatory Authority: To government authorities or licensing bodies where required by law.
  • Game provider: The minimum information required to play.

All third parties operate under our strict privacy agreements. They may only use your data for the specified purpose and are prohibited from sharing it with anyone else under any circumstances.

6. Cookie Policy

Ec99 uses cookies on its website to enhance your browsing experience. Cookies are small text files stored on your device.

  • Essential Cookies: Required for login sessions and security. These cannot be disabled.
  • Performance Cookies: To monitor page speed and performance.
  • Functional Cookies: To remember your preferred language and settings.
  • Analytics Cookies: To understand how the site is used (requires your consent).
Cookie controls: You can disable non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.
7. Your Rights

Ec99 respects all your data rights. You may exercise any of the following rights at any time:

8. Children's Privacy

Ec99 is strictly for individuals aged 18 and above. We do not knowingly collect or store data from minors. If a minor has accidentally created an account and we are notified, that account and all associated data will be deleted immediately.

A note for parents: If you believe your child is using this platform, contact our support team immediately. We will act without delay.
9. International Data Transfers

As an international platform, ec99 may sometimes process or store your data on servers outside Bangladesh. In such cases, we ensure that data protection standards meet at least the requirements of Bangladeshi law and applicable international standards.

Encryption is applied to all data transfers, and adequate data protection is ensured in the destination country. We do not transfer data to any country that lacks sufficient protection measures.

10. Changes to Privacy Policy

Ec99 reserves the right to update this Privacy Policy as needed. For significant changes, you will be notified by email or via an in-platform notice. Continued use of the platform after any changes constitutes your acceptance of the revised policy.

Recommendation: Visit this page occasionally to stay up to date on the latest policy changes. The date of the most recent update is always shown at the top of the page.
11. Contact Us

For any questions, requests, or complaints about our Privacy Policy, please contact our support team. Our dedicated privacy team typically responds within 48 hours.

Email: [email protected]  |  Live Chat: Available 24/7

Your 6 Core Data Rights

Ec99 gives you full control over your personal data. Contact our support team to exercise any of the rights listed below.

1
Right to Access

You can request a full account of what information ec99 holds about you. We will provide complete details within 30 days.

2
Right to Rectification

If any of your stored information is incorrect, you can request a correction. We will fix it as quickly as possible.

3
Right to Erasure

You may request the deletion of your data where there is no legal obligation to retain it. This is known as the "right to be forgotten".

4
Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be temporarily suspended.

5
Right to Data Portability

You may request a copy of your data in a structured, machine-readable format.

6
Right to object

You can object to your data being used for marketing or profiling purposes. We will stop immediately upon your request.

How ec99 Protects Your Privacy

Ec99 goes beyond promises — investing at both the technical and administrative level to keep your data protected.

End-to-end encryption

Every piece of data you send or receive is protected by 256-bit SSL/TLS encryption. No one can intercept or tamper with your information in transit.

Two-Factor Authentication (2FA)

Enable two-factor authentication for an extra layer of security on your account. Even if your password is compromised, your account stays protected.

Data Minimization Policy

Ec99 collects only the information strictly necessary to provide our services. We do not request or retain any data beyond that — this is a core principle we stand by.

Regular Security Audits

Our systems are audited annually by independent security experts. Any vulnerabilities identified are remediated immediately.

Anonymity Options

Some analytics data is fully anonymized before processing, ensuring that no individual can ever be identified.

Breach Alert System

In the event of a data breach, we notify affected users within 72 hours and take immediate action.

Frequently Asked Questions About the Privacy Policy

No, ec99 never sells your personal data. Only the minimum information necessary to deliver our services is shared with third parties, and strictly under formal agreements.

All data is retained while your account is active. After account closure, certain information may be kept for up to 5 years as required by law, after which it is securely deleted.

Yes, you can request a copy of your stored data at any time. Submit a request to the support team and the information will be provided within 30 days.

Yes. Card numbers and PINs are never stored on ec99's servers. All payments are processed through a PCI-DSS certified gateway and secured with 256-bit encryption.

You can opt out of marketing communications by going to Account Settings and selecting "Notification Preferences". Alternatively, click the "Unsubscribe" link at the bottom of any marketing email.

Yes, in the event of a data breach that affects your information, we will notify you within 72 hours via email and platform notification, and take appropriate remedial action.
Safe & Transparent

Your data is secure — get started now

Your privacy is fully protected at ec99. Register today with confidence in our transparent privacy policy and robust security measures, and enjoy the best gaming experience.

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